For this reason, it's recommended that you back up your device and wipe it, prior to submission for service.Ģ. You acknowledge that your device may be sent out by common carrier to be serviced by an external service provider. You represent that your product does not contain any illegal files or data. Apple is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment arising out of the services provided by Apple. For this reason, it is your sole responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. When the service is covered by Apple’s warranty, extended service contract or consumer warranty law, those terms or applicable law will apply.Īpple understands that your data may be valuable to you. Apple may restrict service to one (1) product per customer during your visit to the Apple Retail Store. Apple will service your product as described and for the charges shown on the Work Authorization plus any applicable tax. These Terms & Conditions (“T&Cs”) govern the service of your product by Apple Inc.
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